It seems to me that many Americans have gotten used to lack of quality control regarding many desired and needed items for use around the home. I have not! I had the good fortune to have a Father (born 1904 in Connecticut) who would not tolerate shoddy workmanship, either in running our 100-acre farm with the help of a hard working wife/mother of five children, or anything that he purchased after he had to medically retire from the Service Station that he built and ran.
I am 76 years old, and have the same philosophy. Too many American companies have shifted production overseas and neglected to insist on Quality Control! They have either never learned ethics, or do not really care. Ethics is defined as a code of behavior in reference to a group, whether family, community or a nation. The dos and don’ts in a company makes up its ethics, and when management does not insist, and Monitor Quality Control, they let down their company, themselves, and their customers. Effectively, they are over-pricing and under-delivering their product. I consider that a form of “theft”. Hence: Quality Control requires Ethics, and Good Ethics equal Quality Control!
It was the final straw recently, when going out to water my flowers, and the not-inexpensive hose recently purchased with a plastic & brass fastener to the hose bib broke clean off! As Dad always said, “you get what you pay for”, but all too often paying more does not equate with great quality.
From the time I was age five and Dad taught me how to plant peas, exactly one inch apart down the absolutely straight furrow he had made with the hoe, to everything else we did on the farm, I was inculcated with striving for perfection. When he was nine years old he was trapping muskrats to get $1 a pelt, and he saved every penny. He was a self-taught welder, mechanic, surveyor, and started his own gas/service station/towing service in 1927. He thrived in the Great Depression because he could and did do it all and was open (just call him) 24/7! The motto in large red letters over the door said: “SERVICE WITH A SMILE”.Continue reading“Quality Control Requires Ethics, by H.L.”