Letter Re: Little Life Lessons in Crisis Management
Mr. Rawles, I’d like to share some things that happened yesterday at work to really hit home the basics. (I’m looking to start my own crisis management firm so these really sunk in for me.) You wouldn’t think of a Library as a hub for disaster, but naturally it just follows people. Or at least when there are people around, an occurrence becomes a disaster (tree in the woods?). No place is “safe” from everything. 1) First Aid Kits — This seems so basic to any of us that we would dismiss minor cuts and scrapes from bearing any seriousness. “No stitches? No problem.” …