I just thought I’d send you a quick note about one of your sponsors, Safecastle. I placed a $200 food order with them, based on them being one of your sponsors. A month later, it still hadn’t arrived, so I called, just to check on the status of the order. I figured with the Ebola panic, everything was back-ordered.
I called, and it was answered by… gasp!… an actual person. She pulled up the order and “oops! we blew it. You should’ve gotten it a long time ago. No excuses. You’ll have it in two days, and we’ll throw in a bonus for your trouble.” None of your hem-hawing, “are you sure you didn’t get it, it’s our supplier’s fault; the shipper didn’t pick it up, etc” bull you get with so many other companies.
Two days later, it did indeed arrive, exactly what I ordered and packed well. Oh, and the bonus was a $60 knife.
Yeah, sure, it would’ve been nice to get it right to start with, but it was refreshing to have something fixed quick without the usual runaround! – Papa in Mississippi